Shipping policy

Shipping Policy

Processing & Production Time

Ready-to-ship orders are generally processed within 1–3 business days, Monday through Friday, excluding holidays.

Personalized and custom-made products may require additional production time depending on the item, design complexity, quantity, and customization requested. When applicable, production begins after all personalization details or design approvals have been received.

Any estimated processing time provided on a product page or during the custom-order process is separate from shipping transit time.

Please allow additional time during high-volume periods, holidays, or large custom orders.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout.

We currently ship within the United States using USPS or another appropriate shipping carrier.

Estimated transit time after shipment:

  • Standard Shipping: approximately 3–8 business days

Delivery estimates are provided by the carrier and are not guaranteed.

Order Tracking

Once your order ships, you will receive an email containing tracking information. Please allow up to 24 hours for tracking updates to appear after the carrier receives the package.

Shipping Address Accuracy

Please verify your shipping address before placing your order.

Customers are responsible for providing a complete and accurate delivery address. If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the package can be resent.

Damaged Packages

If an order arrives damaged, please contact us within 48 hours of delivery at athenabybendra@gmail.com.

Please include:

  • Your order number
  • Clear photos of the damaged item
  • Photos of the shipping packaging

We will review the issue and assist with an appropriate resolution in accordance with our Refund & Return Policy.

Lost or Missing Packages

If tracking shows that a package is still in transit or appears delayed, please contact us and/or the shipping carrier for assistance.

If tracking shows a package as delivered but you cannot locate it, please first check with household members, neighbors, and the carrier. Athena by Bendra can provide available tracking information to assist with a carrier claim, but we cannot guarantee replacement of packages confirmed as delivered by the carrier.

Questions?

For questions about shipping or an existing order, contact us at athenabybendra@gmail.com.