Refund policy

Refund & Return Policy

We want you to love your order! Because many Athena by Bendra products are personalized, custom-made, engraved, sublimated, or produced in small batches, all sales are final unless an item arrives damaged, defective, or we made an error with your order.

Custom & Personalized Orders

Please carefully review all personalization details before submitting your order. Customers are responsible for the accuracy of all information provided, including:

  • Names, spelling, dates, and wording
  • Uploaded logos, photos, artwork, and files
  • Selected colors, sizes, styles, and personalization options
  • Placement or design choices approved during customization

Athena by Bendra is not responsible for mistakes contained in information or artwork submitted or approved by the customer.

If a digital proof or customization preview is provided, approval confirms that the design is ready for production.

Because custom products are created specifically for you, they cannot be returned or exchanged due to a change of mind or an error in customer-submitted information.

Natural & Production Variations

Colors displayed on screens may vary slightly from the finished product. Engraving, 3D printing, sublimation, wood grain, and other materials may also have small natural or production-related variations. These differences are not considered defects.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or Athena by Bendra made an error during production, please contact us within 48 hours of delivery at athenabybendra@gmail.com.

Please include:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging when applicable
  • A brief description of the issue

We will review the issue and, when approved, arrange an appropriate replacement or resolution.

Cancellations

Custom orders may be canceled only before production or customization has begun. Once an item has entered production, engraving, printing, sublimation, or another customization process, the order cannot be canceled.

Please review all order details carefully before submitting your order.

Lost or Stolen Packages

Athena by Bendra is not responsible for packages that a shipping carrier marks as delivered but are subsequently lost or stolen. Customers should first contact the carrier regarding missing delivered packages. We will provide available tracking or shipment information when needed